Helping your team focus on the work that matters
Every hour your staff spends managing their inbox is an hour they're not spending on your mission. Our AI-assisted inbox triage handles routine inquiries automatically and brings your team in only when human judgment is needed.
Consistent responses, without the overhead
The system classifies incoming emails and matches them to pre-written responses that your team controls. It doesn’t generate responses from scratch. It selects the right prewritten reply based on what the email is asking. Your tone, your accuracy, your voice.
You start in draft-only mode. Nothing sends automatically until you’ve reviewed enough drafts to feel confident in how the system performs. Confidence thresholds are adjustable. You decide when and whether to enable auto-sending.
No more spending time sifting through your inbox. Routine questions get answered automatically, and anything that needs a human touch gets flagged for review. The system keeps working whether you’re at full capacity or stretched thin.
The system selects from templates you write and approve. AI handles classification; humans handle authorship. The voice, tone, and accuracy of every response stays in your hands.
What happens when an email arrives
A series of checks runs before any AI is involved. Replies go to humans immediately. New inquiries get classified, matched, and handled, with you in control of every threshold.
Reply detection
If the message is a reply to a previous email, it is flagged for human review immediately. No AI processing.
Classification
New inquiries are classified into one of your predefined categories based on what the email is actually asking.
Draft or send
A matched prewritten response is saved as a draft for your review or sent automatically, depending on your comfort level.
Notifications
You receive a notification for every action the system takes: drafts awaiting review, escalations, and auto-sends for your records. Select real-time alerts, weekly digests, or both.
From standard hosted to fully on-premises
Core and Active are our standard hosted tiers, designed for most nonprofits and small organizations. Sovereign and On-Premises are for organizations with stricter privacy or compliance needs — common in settlement, health, legal aid, and Indigenous-serving work — where keeping data in Canada or on your own hardware isn't optional.
For small organizations where routine email is eating time your team doesn't have. Handles inquiries automatically, flags anything complex, and keeps running whether you're at full capacity or stretched thin.
- 1 inbox
- Up to 10 prewritten response templates
- Self-serve template editor with test mode
- Draft-only mode to start; auto-send optional
- Reply detection and human flagging
- Notifications via email
- Your own AI API key (We can help you set it up)
Book a free call
For organizations running seasonal programs or multiple communication channels. Active context management means you can update the system with current program details (a new intake period, a registration deadline) so responses stay accurate without reclassifying everything manually.
- Everything in Core
- 1 inbox
- Up to 20 prewritten response templates
- Active context management for seasonal programs and events
Book a free call
Supported inbox providers: Google Workspace/Gmail and Microsoft Exchange (Outlook). Other providers may be possible with additional setup.
Email content is sent to a third-party AI provider for processing. The specific provider depends on the API key you use. Typical costs are under $1 per month.
A local AI model hosted by a Canadian-owned provider, in Canadian data centres. No email content leaves Canada or touches any third-party API. For organizations where the answer to 'where does this data go?' is not optional.
- Hosted by a Canadian-owned provider, in Canadian data centres
- Local AI model. Email content is never sent to any external API.
- 1 inbox
- Up to 100 prewritten response templates
- Active context management for seasonal programs and events, or funder and regulatory changes
- Priority support
Book a free call
A local AI model runs on hardware physically located in your office, maintained remotely by Cascadia South. Data does not leave your building. For organizations with the most stringent data requirements.
- Local AI and automation software installed on client-owned hardware
- Hardware in your office, managed remotely
- No data leaves your premises
- Supports as many inbox accounts as your organization needs
- Setup, configuration, and ongoing remote maintenance by Cascadia South
- Scope and pricing determined after a discovery conversation
Hardware is client-supplied and not included in service pricing. Depending on your email volume, expect $1,000–$2,500+ CAD in hardware costs. See us for guidance on what your situation requires.
Book a free callCore, Active, and Sovereign plans are each priced for a single account. For organizations needing more inboxes than their plan includes, contact us for custom pricing.
Start with a conversation
We'll talk you through your inbox, your situation, and which option makes sense. No commitment required.
Built for the inbox problems nonprofits actually have
- Small nonprofits getting more email than they can answer consistently: programs, registrations, eligibility questions that pile up because everyone's already stretched
- Organizations where staff turnover has disrupted inbox management and the institutional knowledge walked out with whoever left
- Any organization running seasonal or time-limited programs that generate bursts of similar questions
- Larger organizations looking to maintain consistent, professional responses across programs and channels without dedicating staff hours to routine correspondence
This is not a replacement for human communication. Anything nuanced, complex, or requiring follow-up is flagged for your team. The system handles the routine so your people can focus on the work that matters.
We believe organizations should make informed choices about where their data goes. That’s why we offer options with different data handling characteristics and explain the trade-offs plainly rather than burying them in fine print.
For organizations where data sensitivity is heightened, or where funder or regulatory requirements specify how data must be handled, we recommend starting with a conversation rather than a tier selection.
The AI doesn't write your responses. It just decides which one to send.
The well-known problem with AI is that it can make things up, producing confident, plausible-sounding responses that are simply wrong. That happens when AI is asked to write: to come up with an answer from scratch, explain something it may not actually know, or generate content on the fly.
This system doesn’t write anything. When an email arrives, the AI reads it and decides which of your predefined response categories it belongs to, essentially sorting it into the right folder. The response that gets sent is always a message your team wrote, reviewed, and approved in advance. The AI’s job is to pick the right one, not to come up with something new.
When the system isn’t sure which category fits, it doesn’t guess; it saves the email as a draft and notifies your team to make the call. You control how conservative that threshold is. The worst-case outcome is a draft sitting in your queue, not the wrong message going out to a client.
Consistent responses shouldn't depend on who's in the office.
Book a free call. We'll walk through your inbox, your templates, and what option makes sense for your situation. No commitment required.